What do I do about a suspicious check-in?
Review it and follow it up outside the page. You can't approve, delete or change an entry on the Suspicious Checkins page.
Steps
- In the left menu, under Field Operations, click Suspicious Checkins.
- Read the Reason and Location columns to see why the entry was flagged and how far from the site the person was.
- Talk to the worker or their supervisor to find out what happened.
- Look at the person's full check-in history. See How do I view check-in records?
- Check the person's hours before you approve their timesheet. See How do I approve or reject timesheets?
Good to know
- If many people are flagged as outside the geofence at one site, check that the site boundary is drawn correctly. See How do I set a site boundary?
- On the Checkin Records details panel, the Location Access Logs tab shows when the person turned location access on or off. If it's often Disabled, this may explain suspicious check-ins.
If something goes wrong
- No results.: nothing matches your filters. Click Clear Filters and try again.
- Upgrade to Premium Version to view the CheckIns.: your account needs an active subscription to see this page.