Why can't I see check-in records?
Check-in records are part of the paid plan. If your subscription is active, your filters are usually hiding them.
Common reasons
| What you see | Why | What to do |
|---|---|---|
| Upgrade to Premium Version to view the CheckIns. | Your organisation doesn't have an active subscription. | Contact Swift Checkin support about your subscription. |
| No results. | Nothing matches your filters. | Widen the date range or click Clear Filters. The dates go back to the last 7 days. |
| The person you picked disappeared from the filter | Changing the project clears the App User filter. | Pick the project first, then the person. |
| OK is greyed out in the calendar | Only one date is picked. | Pick both a start date and an end date. |
| No Break Hrs column | Breaks aren't turned on for your account. | Nothing to fix. The column only shows when breaks are on. |
Example
You want to check when Mia arrived at Harbour Apartments on 3 October.
- You open Checkin Records and pick Mia. It shows No results., because the dates are still the last 7 days.
- You pick Harbour Apartments in the project filter, and Mia is cleared from the App User filter.
- You pick Mia again and set the dates to 3 October. Mia's check-in shows.