Why can't I send an emergency alert?

Check that the message is filled in and that at least one person is ticked. If you can't find the page at all, you may not have access.

Common reasons

What you see	Why	What to do
No Emergency Notification in the Safety section	You don't have access to it.	Ask your Swift Checkin administrator.
Next doesn't move you on	Message Title or Description is empty or the wrong length. The description has no star, but it's still needed.	Fill in both.
Sent can't be clicked	Nobody is ticked.	Tick at least one person.
The people you ticked are gone	You clicked Back to change the message.	Tick them again.
You want to fix an alert you sent	Sent alerts can't be edited or deleted.	Send a new alert with the right details.

Example

A gas leak is reported at Riverside Tower, and you need everyone off site.

1. You type the title Evacuate now and click Next. Nothing happens, because the Description is empty.
2. You add Gas leak at the north gate. Leave by the south gate and meet in the car park. and click Next.
3. You tick everyone on site and click Sent. Then you watch the responses. See How do I track alert responses?

Related questions

• How do I send an emergency alert?
• How do I track alert responses?

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