Why can't I create a project?

You must be an account admin, and your Swift Checkin subscription must be active. If both are true, a required detail or the map location is usually missing.

Common reasons

What you see	Why	What to do
The create buttons are greyed out or missing	You aren't an account admin, or the subscription isn't active.	Ask an account admin to create the project, or contact Swift Checkin support about the subscription.
Next doesn't move you on	A required detail is missing.	Check the name, number, both dates and the map location are filled in.
Please select a valid place from the map	The address was typed but not chosen.	Choose an address from the suggestions, or click on the map.
No details found for this location	The address couldn't be found.	Try a different address, or click the spot on the map instead.

Example

Dan, a site manager, wants to set up the new Harbour Apartments job.

1. The Create Project button is greyed out for Dan, because Dan isn't an account admin.
2. The director, who is an account admin, creates the project instead.
3. On the map step, typing 12 Harbour St and clicking Next shows Please select a valid place from the map.
4. The director picks the address from the suggestions, and Next moves on.

Related questions

• What is a project?
• How do I create a project?
• How do I edit a project?
• Why can't I find my project?
• How do I add project documents?
• How do I use the project discussion?

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