Why won't my document upload?
Documents must be a PDF, JPEG/JPG or PNG file, no bigger than 12 MB.
Common reasons
| What you see | Why | What to do |
|---|---|---|
| Please choose a file to upload | No file is chosen. | Choose a file in the File* box before you click Upload. |
| Allowed file types: .jpeg, .jpg, .png, .pdf | The file is another type, such as a Word document. | Save it as a PDF or an image, then try again. |
| File must be 12 MB or smaller | The file is too big. | Make it smaller, for example by scanning at a lower quality. |
Example
You try to upload a subcontractor's insurance certificate, which they sent as a Word document.
- You see Allowed file types: .jpeg, .jpg, .png, .pdf.
- You open the file in Word and save it as a PDF.
- You upload the PDF and add the expiry date. It shows as Active.