Why can't I approve or decline a bill?

The buttons only show on Pending bills. Decline and sending a bill back for correction also need a reason.

Common reasons

What you see	Why	What to do
The buttons are missing	The bill isn't Pending. It has already been dealt with.	Check the bill's status.
Decline or Submit is greyed out	You haven't typed a reason.	Type a reason, then click the button.
You're not sure whether to decline	The hours on the bill don't match the timesheets.	A timesheet may still be waiting for approval, or changed after the bill was sent. Check before you decline. See How are bills checked against hours?

Example

Spark Electrical sends a bill for 80 hours, but your timesheets show 72.

1. You open the bill. It's Pending, so the buttons show.
2. Before declining, you check the timesheets. One electrician's 8-hour Friday timesheet is still Pending.
3. You approve that timesheet. The hours now match, so you approve the bill.

Related questions

• What are bills and where do they come from?
• How do I find and open a bill?
• How do I approve, decline or correct a bill?
• How are bills checked against hours?

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