Why can't I approve a timesheet?
Two things must be true: your role is allowed to approve payments, and the timesheet is Pending, Time Verified or Unapproved.
Common reasons
| Why | What to do |
|---|---|
| Your role isn't picked under Payment Approval. | Click your name at the bottom of the left menu, then Account > Settings > Timesheet Settings tab > Approval Settings. Ask your account admin to add your role. |
| The timesheet is Onsite. The worker hasn't checked out. | Wait for them to check out, or check them out by hand. |
| The timesheet is already Approved, or it is Declined. | Nothing to approve. A declined timesheet won't be paid. |
| You ticked a mix of statuses for a bulk approve. | Set the Status filter to Pending and Time Verified first, so you only tick timesheets that can be approved. |
Example
Ana is a site manager. She can see the timesheets but there's no green tick at the end of the rows.
- Ana checks Approval Settings. Her role isn't picked under Payment Approval.
- Her account admin adds that role under Payment Approval.
- Ana refreshes the Timesheets page and can now approve Pending timesheets.
Related questions
- What is a timesheet?
- How do I find and filter timesheets?
- How do I edit hours on a timesheet?
- Why can't I edit a timesheet?
- How do I add a timesheet by hand?
- Why can't I add a timesheet by hand?
- How do I delete a timesheet?
- How do I approve or reject timesheets?
- How do I unapprove a timesheet?
- How do I view timesheet reports?