Why can't I create a pay run?
Most often it's one of two things: you picked custom dates instead of a pay period, or (for Xero) the Employment Type filter isn't set to Employee. Check the list below in order.
Common reasons
| What you see | Why | What to do |
|---|---|---|
| No Pay Run button or tab | Xero or MYOB isn't connected. | Click your name at the bottom of the left menu, then Account > Integrations, and connect Xero or MYOB. |
| No Pay Run button (Xero) | The Employment Type filter isn't set to Employee. Xero pay runs are for employees only. | Set Employment Type to Employee. |
| The pay run can't be made for the dates you chose | You picked custom dates. Pay runs only work with a pay period. | Click the date button, open the Pay Period tab, pick the pay period and click Apply. |
| No pay periods to pick | Your pay period hasn't been set up. | See How do I set up a pay period? |
| Pay Run button is greyed out | No approved timesheet is ticked. | Set Status to Approved and tick at least one timesheet. |
| Only approved timesheets are allowed | Something you ticked isn't approved. | Untick it, or approve it first. |
| Something is missing window (Xero) | Some workers or pay items aren't linked to Xero. | Click Go to Settings, finish Map Employees and Setup PayItems, then try again. |
Example
Priya, a payroll admin, wants to pay last week's hours through Xero.
- She picks custom dates for last week and ticks every approved timesheet. There is no Pay Run button.
- She checks the filters: Employment Type isn't set, so subcontractors are mixed in, and the dates aren't a pay period.
- She clicks the date button, opens the Pay Period tab, picks the weekly pay period for 12–18 October and clicks Apply.
- She sets Employment Type to Employee and Status to Approved.
- She ticks the timesheets. The Pay Run button appears. She clicks it and a message confirms the pay run was created.