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How do I edit an app user?

Open the Update User Details panel, change the details and click Update. Some fields are locked.

Steps​

  1. In the left menu, under Platform, click App Users.
  2. Open the Update User Details panel in one of these ways:
    • On the Active tab, click the ... button at the end of the row and choose Edit.
    • On the app user's details page, click Edit in the Personal Details section.
    • On the Waiting Approval tab, click the app user's row, or click Edit at the end of the row.
  3. Change the details you need.
  4. Click Update. You will see App user updated successfully.

Update User Details panel with the app user's details ready to edit

Fields you may not be able to change​

  • Company: always locked when editing.
  • Worker Category: locked once a category has been set.
  • Phone Number: locked if the worker signed themselves up, or has already been accepted.
  • Role, Pay Rule, Enable Time Tracking and Email Address: locked while the worker is checked in on site. Try again after they check out.

Good to know​

  • On the Waiting Approval tab, Edit isn't shown for workers who signed themselves up. Use Accept instead. See How do I onboard a new worker?
  • To close the panel without saving, click Cancel.

If something goes wrong​

  • Role, Pay rule and Time tracking are disabled due to the user is onsite: wait until the worker checks out, then try again.
  • Invalid international phone number format: check the country flag and the phone number.
  • Please enter a valid email address: check the email for typing mistakes.

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