Why aren't a worker's hours showing on timesheets?
Swift Checkin only makes timesheets for app users with Time Tracking turned on. If it's off, no timesheets are made for them.
Common reasons
| Why | What to do |
|---|---|
| Time Tracking is off for the worker. | Edit the app user and turn on Enable Time Tracking. You can't change it while they're on site. |
| The worker is still on site. | Their timesheet shows Onsite until they check out. |
| Your filters hide the timesheet. | Check the date, Projects, Status, Employment Type and Workers filters on the Timesheets page. |
Example
Sam has been checking in all week, but there are no timesheets for Sam.
- You hover over Sam's name in App Users. The summary shows time tracking is off.
- After Sam checks out, you edit Sam's profile and turn on Enable Time Tracking.
- On the Employment Info tab, which now shows, you add Sam's Pay Rate (Hourly) and Payroll ID.
- From Sam's next check-in, timesheets are made. To cover this week's work, you add the missing timesheets by hand. See How do I add a timesheet by hand?