Why can't I change an admin user's role?
Whether you can change a member role depends on your own access, and on whose role you're changing.
Common reasons
| What you see | Why | What to do |
|---|---|---|
| You can't change your own role | Nobody can change their own member role. | Ask another administrator. |
| You can see the list but can't change roles | You have project member access. | Ask an administrator. |
| You can't change an account administrator's role | You're a project administrator. Project administrators can't change an account administrator's role. | Ask an account administrator. |
| No Member Roles button | Member roles aren't turned on for your organisation. | Ask Swift Checkin support. |
| You are not authorized to perform this action. Please contact your administrator. | You don't have permission to manage admin users. | Ask an administrator in your organisation. |
Example
Kate is a project administrator and wants to change Raj, an account administrator, to project member.
- Kate opens Member Roles, but can't change Raj's role.
- Kate asks the director, who is an account administrator.
- The director changes Raj's role.