Why can't I change an app user's details?
Some fields are locked, either always or while the worker is checked in on site.
Common reasons
| Field | When it's locked | What to do |
|---|---|---|
| Role, Pay Rule, Enable Time Tracking, Email Address | While the worker is checked in on site. You see Role, Pay rule and Time tracking are disabled due to the user is onsite. | Wait until the worker checks out, then try again. |
| Company | Always, when editing. | A worker's company can't be changed after they're created. |
| Worker Category | Once a category has been set. | Check the category carefully when you add the worker. |
| Phone Number | If the worker signed themselves up, or has already been accepted. | Contact Swift Checkin support if it needs changing. |
Example
Tom has been promoted to leading hand and needs a new pay rule.
- At 11 am you open Update User Details. Pay Rule is greyed out and you see the message that Tom is onsite.
- Tom checks out at 3:30 pm.
- You open the panel again, change Tom's Pay Rule and click Update. You see App user updated successfully.